absorbent products

Western Region NorthEast Region Western Region Western Region Oil-Dri Corporation of America
Industrial and Automotive Product Group Distribution Policies

Customer Service / Orders & Shipment / Minimum Order Quantitiy / Order Cancellation / Delivery /
Freight / Return Goods Policy / Credits & Returns / Samples & Catalogs / Overages, Shortages & Damages

1. HOURS OF OPERATION / TELEPHONE, FAX & EMAIL INFORMATION

Sales & Service Department:

Hours: 8:00 a.m. - 5:00 p.m., EST Monday-Friday
Phone Number: 800-OIL-DRIP (800-645-3747)
Fax Number: 800-233-8550
GENERAL INQUIRIES EMAIL: sorbentinfo@oildri.com
ORDERING EMAIL: iaporders@oildri.com

2. ORDERS & SHIPMENTS

Stock Orders:

Oil-Dri will only accept stock orders from authorized distributors.
Unauthorized branches may not place orders directly with Oil-Dri.
To become an authorized distributor, call 800-233-1959.

Orders can be placed by telephone, fax or email (iaporders@oildri.com).
Faxing orders is recommended (800-233-8550).
Additions to stock orders may not be made after the order has shipped.
EDI communications networks can be established for order entry and other functions.
If orders are placed by fax, please be certain to include the following: purchase order numbers, Oil-Dri’s item numbers, quantities by case, bale, or bag, telephone number of placing office, contact name and ship to address.
On special handling or delivery requirements, please be as specific as possible.

3. MINIMUM ORDER QUANTITY REQUIREMENTS:

Synthetic Products (pads, socks, rolls,…):

· The minimum order requirement is $100. A $15 surcharge will be assessed on orders less than $100
· All orders must be made in full case, bale, box, kit, roll quantity (not “each”)

Clay Floor Absorbent (Subject to additional charges and conditions):

· Full Truckload (on average): 40# bag = 1100 bags, 50# bags = 880 bags
· Split Full Truckload: $65 stop-off charges plus out-of route miles

Drop Shipments:

(All minimum order requirements exist for Clay and Synthetic products,
please note exception with granular products and loose materials)

· All orders are F.O.B. Oil-Dri Plant. Synthetic orders shipping from Alpharetta, GA plant are F.O.B. delivered on stocked items with a minimum order of $1200.

· All orders must be made in full pallet (loose materials, granular), case, bale, or box quantity.

· Additions to drop shipments cannot be made after the order is shipped.

· Oil-Dri reserves the right to negotiate drop ship allowances due to competitive situations.

4. ORDER CANCELLATION:

· Oil-Dri reserves the right to assess order cancellation charges.

5. DELIVERY:

· Stock orders for Synthetics (pads, socks, rolls, …) ship from Alpharetta, GA 30005

· Non-stock orders: orders will be shipped within 2-3 weeks from the order date.

· Both stock and non-stock orders can be shipped in single or split shipments.

· Clay orders ship from Ochlocknee, GA; Ripley, MS; Taft, CA; Laval, Quebec; or Mounds, IL

· Delivery on clay products will vary based on products ordered and destination of shipping.

6. FREIGHT

Synthetics:

Oil-Dri has discounted rates for LTL shipments in specific areas on pre-arranged carriers. Please contact the Sales & Service Department for estimated rates. If a customer chooses to use a carrier other than an Oil-Dri preferred carrier, that order will be treated as a pick-up and the customer will be responsible for all freight arrangements and payment of subsequent freight bills. All pricing is F.O.B. Oil-Dri plant (designated shipping origin), and freight charges will be added to the invoice. Customers that choose their own carrier will be responsible for calling the plant 24 hours in advance to schedule a pick-up time. Customers and subsequent freight carriers who do not have a preset appointment will be refused. For orders of $1200, pricing will be F.O.B. Delivered (Continental U.S.A. only) on Oil-Dri stock products only shipping from Alpharetta, GA.

Clay:

Full truckload orders will be shipped by Oil-Dri and any applicable freight charges will be included on your invoice.
If a customer chooses to use a carrier other than an Oil-Dri preferred carrier, that order will be treated as a pick-up and the customer will be responsible for all freight arrangements and payment of subsequent freight bills. Customers that choose their own carrier will be responsible for calling the plant 24 hours in advance to schedule a pick-up time. Customers and subsequent freight carriers who do not have a preset appointment will be refused.

7. RETURN GOODS POLICY:

Please consult your Oil-Dri salesperson before returning any product. Oil-Dri offers a 90-day money-back guarantee. Goods may not be returned without a specific Returned Goods Authorization number (RGA). All RGA numbers must be labeled on paperwork or products returned. A 15% restocking charge of the original product value will apply. All return freight charges will be paid by the customer. Oil-Dri is not responsible for any subsequent freight charges on returned goods. Discontinued products and products purchased are not eligible for returns after 90 days. Please refer to “Credits and Returns” section for further details.

8. CREDITS AND RETURNS:

· Credit will be issued at the original invoice price less a 15% service charge.

· All items must be on current Oil-Dri distributor cost schedules or be obsolete by no more than 90 days. Oil-Dri products must be returned in full case/bale quantities and in the original containers.

· Standard price listed products may be returned for credit subject to incoming inspection. Used and/or customer special order products will not be accepted for return (specials are items that require special labeling, containers, packaging, items made to customer specifications, and/or not listed in the distributor cost schedule or its supplements).

· The RGA (returned goods authorization) number must be indicated on the return Bill of Lading and all shipping cartons must be clearly marked with the RGA number. Returned goods shipments that are not properly marked will be refused and returned to the distributor for proper marking.

· Deductions on ANY invoices must have written approval from your salesperson. Unauthorized deductions will be re-billed to the customer for the amount due.

· Any use of co-op funds must be approved by your salesperson. Deductions for co-op will not be accepted without
authorization from your salesperson.

9. SAMPLES/CATALOGS

Sales samples and catalogs may be obtained by calling or faxing the Sales & Service Department. Complete shipping information, including a destination telephone number, will be necessary to process requests. If the request is of significant quantity, the necessary approval is to be obtained prior to shipment by the Sales & Service Department.

10. OS&D (Overages, Shortages, and Damages)

In the event of overages, shortages, damages or any discrepancy between the Bill of Lading and the product delivered, please contact Oil-Dri’s Sales & Service Department immediately. Upon receiving a faxed copy of the delivered receipt with the specific problems noted, Oil-Dri will make the necessary invoice adjustments and file the appropriate claims.